Process Intelligence Advisory

Process documentation shows what should happen.
We reveal what does.

Keystone Intelligence deploys process mining and data-driven analysis to uncover hidden inefficiencies, de-risk digital transformations, and build lasting internal capability. No large-firm overhead, no conflicts of interest.

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Free tool Are your processes AI-ready? 10 questions, about two minutes
Identified Client Value
$144M+

In targeted process improvement value identified across Australian enterprise engagements

2,400+
Process models delivered
30+
Enterprise projects
400+
Professionals trained
Trusted by
About Us

We reveal what your
operations actually do

Keystone Intelligence is a boutique process management advisory firm providing independent, expert advisory without the overhead or conflicts of a larger firm. Supported by a team with deep expertise in the process intelligence space, we work across industries on the principle that every organisation runs on processes that must be understood, governed, and continuously improved to unlock lasting operational value.

We specialise in uncovering what your systems actually do, not what your documentation says they should. Through process mining, technology implementation, and capability building, we have delivered measurable outcomes across Australia's largest enterprises: ASX-listed resources companies, critical infrastructure providers, and financial services organisations.

2,400+
Process Models Delivered Across SAP Signavio, Apromore, and Celonis
$144M+
In Identified Process Improvement Value Surfaced across 30+ enterprise engagements
400+
Professionals Trained To BPMN 2.0 and process intelligence practitioner level
30+
Projects Delivered For Australia's largest enterprises
Our Numbers

Our Track Record

The team behind Keystone Intelligence has delivered process intelligence outcomes for Australia's largest enterprises since 2022. These numbers reflect completed engagements and independently verified client outcomes.

2,400+
Process Models Delivered
$144M+
In Identified Improvement Value
400+
Professionals Trained
30+
Projects Delivered
How We Work

One process, five lenses

P2P Start Raise Requisition Approve Request Create PO Post Goods Receipt Match Invoice Pay Supplier P2P End Dominant actual path: 31% of cases rework here SAP MM EMAIL + XLS SAP MM MAXIMO OCR CAPTURE SAP FI R A A two accountable R R C no owner R A 73% 61% 27% rejected, loops to rework AI Invoice Match Agent Confidence 94%, auto-approve ≥ 90% 6% escalated to human review 39% exception → 6% exception $2.10 $6.80 $1.90 $2.40 $4.20 $1.00 $0.00 Cost to serve per transaction 1,840 waiting, avg 4.2 days 0Process models 0Identified value 0Trained
01
The process as documented

How We Work

One process, five lenses

01 Step 1 of 5

The process as documented

What That Looks Like In Practice

Four ways we engage

Every engagement is scoped to measurable outcomes. These are the four service lines the process map above steps through.

01

Process Governance Advisory

Strategic consulting to establish and mature your process management capabilities. We develop governance frameworks, process ownership models, and continuous improvement methodologies that outlast the engagement.

  • Process hierarchy design and BPMN 2.0 documentation standards
  • KPI frameworks and executive reporting dashboards
  • Process ownership models and accountability structures
  • Continuous improvement governance programmes
  • Audit-ready process repositories and compliance frameworks
02

Process Technology Implementation

End-to-end implementation of SAP Signavio, Celonis, and Apromore, from platform selection through to full deployment. We specialise in meta-data models, BPMN 2.0 conventions, and integrations that deliver immediate operational value.

  • SAP Signavio platform configuration, rollout, and user adoption
  • Celonis process mining and execution management
  • Apromore deployment and advanced analytics setup
  • Legacy system migration (ARIS, Visio, Blueworks Live)
  • System integration and data pipeline design
03

Capability Uplift and Training

Comprehensive training programmes that transform business analysts into process intelligence practitioners. We build lasting internal capability so your team drives continuous improvement long after the engagement ends.

  • BPMN 2.0 fundamentals and advanced practitioner certification
  • Process mining foundations and tool-specific training
  • SAP Signavio practitioner programmes
  • Facilitation skills and process workshop delivery
  • Custom learning pathways for enterprise analyst communities
04

Proof of Value Sprint

A focused 4 to 6 week engagement that demonstrates the value of process mining in your specific environment before you commit to a software licence or extended programme. We investigate one core process within your enterprise system and surface insights your team has never been able to see.

  • No software licence required; we use our own tooling for the sprint
  • Focused on one core process: procure-to-pay, order-to-cash, hire-to-retire, or similar
  • Works directly with your data, process improvement, and operational teams
  • Delivers clear evidence of process mining value in your specific context
  • Assesses your organisation's readiness for broader digital transformation
  • All data transfers seamlessly to your own tenancy if you choose to invest in a tool
Why Keystone

We answer the questions that matter to your leadership

The questions we hear most often from executive sponsors and programme leads, and how our track record addresses them directly.

CFO

"How do we know this investment will actually deliver a return?"

Every engagement is scoped to measurable outcomes from day one. We identify and quantify process improvement opportunities, build the business case, and work with your teams and technology partners to pursue realisation through automation, ERP and CRM optimisation, AI agents, and operational change. Across 30+ projects, we have surfaced more than A$144M in targeted improvement value.

A$144M+ Value Identified
COO

"Can a boutique firm handle our scale and complexity?"

We have delivered for Fortescue, South32, ASX, and CBH Group, some of Australia's largest and most complex enterprise operations. Our senior-only team means no juniors learning on your budget.

30+ Enterprise Projects
CIO

"Will this create more technical debt or lock us into a platform?"

We are platform-agnostic advisors, not resellers. Whether you use SAP Signavio, Celonis, or Apromore, or are still selecting, our advice is driven entirely by your business requirements, not our margin.

Platform-Agnostic
CEO / Programme Lead

"How quickly can you mobilise, and will you be here when we need you?"

We mobilise fast across Australia. Senior leadership travels to your city when your programme needs it. No handoffs to a junior team. You work with the person who scoped the engagement, start to finish.

F2F, Australia-Wide

Operating Industries

Our work is currently concentrated in the sectors below, with a strong foundation in resources and an expanding presence in energy and financial services. We also deliver across manufacturing, FMCG and other sectors: process intelligence creates value wherever complex processes run through enterprise systems.

Resources
→
Supporting Australia's mining and energy giants through complex operational transformations. We understand the unique challenges of resource sector operations, from regulatory compliance and safety protocols to remote site coordination and equipment maintenance. Our process intelligence helps companies optimise everything from procurement cycles to shutdown management.
Utilities
→
Delivering process optimisation for water, power, and essential service providers. Utilities face the dual challenge of maintaining aging infrastructure while modernising customer service delivery. We help utilities companies streamline meter-to-cash processes, optimise field service operations, and ensure regulatory compliance through intelligent process management.
Member
Services
→
Enabling member-owned organisations and cooperatives to compete effectively through operational efficiency. These organisations must balance member value with operational sustainability while competing against larger corporations. We help cooperatives optimise procurement processes, streamline member service delivery, and implement governance frameworks that support both member benefit and business growth.
Financial
Services &
Insurance
→
Financial services organisations run high volumes of complex, regulation-sensitive processes where hidden deviations are costly and rarely visible through manual audit. Process mining excels at surfacing inefficiencies in trade settlement, customer onboarding, claims assessment, and compliance reporting, revealing exactly where processes deviate from policy and where rework is silently accumulating. These are the areas where process mining delivers some of its clearest return on investment.
Energy
→
Energy companies face some of the most complex operational processes in any sector, from asset maintenance and work order management across generation and transmission infrastructure, to regulatory compliance, outage response, and environmental reporting. Process mining brings visibility to where these processes break down in practice, enabling organisations to move from reactive to proactive operations. We help energy clients optimise maintenance cycles, reduce unplanned downtime, and build the process governance foundations needed for digital transformation programmes.
Technology Partners

Our Technology Ecosystem

We work with the leading process intelligence and mining platforms, implementing and integrating the tools best suited to your organisation's data, maturity, and objectives.

SAP Signavio
Celonis
Apromore
Kapish — a Citadel Edge Company
VISEO
Stack10
Impira
Our Reach

Agile Delivery Across Australia

  • Australia-wide coverage through a network of partnered consultancies, enabling us to resource projects at any scale without compromise on quality.
  • Advisers based in Perth, Brisbane, Sydney and Melbourne, ensuring on-the-ground support wherever your operations are located.
  • A team built to flex up and down with your project requirements, so you get the right expertise at the right time without unnecessary overhead.
Applied Intelligence

What process mining reveals at scale

Our client engagements generate insights that reframe how organisations understand their operations. A recent example from a global mining group.

Case Insight — Mining & Resources

Maintenance backlogs hide more than downtime risk

When we applied process mining to a global mining group's maintenance operations, we found the real challenge wasn't the backlog itself. The real issue was the absence of any process foundation beneath it. Over 1.1 million maintenance documents were analysed, and the findings changed the entire remediation strategy.

Discuss your operations
1.1M+
Maintenance documents analysed across global operations
44%
Of maintenance order types had zero documented processes
A$329M
Estimated value of the backlog remediation programme informed by findings
Client Stories

What our clients say

"Before Keystone, process improvement was assumption-based. Now 60+ trained staff think in data-driven analysis with 100+ improvements backed by evidence."
Head of Business Improvement · Member Services
"Traditional workshops give us what people think happens. SAP Signavio showed what actually happens — 9,300 free-text requisitions we had no idea about."
Applications Manager · Agribusiness
"SAP Signavio showed us gaps that would have been catastrophically expensive to fix post-go-live in 2026. The value extends far beyond this programme."
Programme Manager · Resources
"We are saving 6+ hours per quarter per business unit lead. We have shifted from static diagrams to live models that are continuously updated, governed, and audit-ready."
Head of BPM and Enterprise Architecture · Financial Services
"The process intelligence training delivered has fundamentally changed how our team approaches operational improvement. We have moved from guesswork to data-driven decisions, with measurable results in just three months."
Digital Transformation Office · Resources
"We needed to sunset five legacy systems without disrupting operations. The team used process intelligence to show us exactly which workflows depended on each application, enabling a clean decommissioning strategy that saved months of rework."
Lead Enterprise Architect · Financial Services
"The as-is process discovery revealed our true baseline before S/4HANA migration. Having accurate current-state maps meant our to-be design actually addressed real problems and focused on manageable solutions."
Programme Manager, SAP S/4HANA · Resources
"The team helped us establish a process-first mindset across the organisation, moving from departmental silos to end-to-end process ownership. Their governance framework has become the foundation for all our continuous improvement initiatives."
Centre of Excellence Office · Utilities
Common Questions

How it works

Straightforward answers to the questions we hear most often from programme leads, procurement teams, and executive sponsors.

How do engagements typically begin?
+

Most engagements start with a short discovery conversation where we get to understand your business context, current pain points, and what outcomes you need. For organisations new to process mining, we often recommend a Proof of Value Sprint: a 4 to 6 week fixed-scope engagement on one core process that demonstrates real value before any licence or extended commitment is required. From there we scope next steps based on what the data shows.

How long does a typical engagement last?
+

Engagements range from six-week discovery and diagnostic sprints through to multi-year programme partnerships. Most initial engagements run 3–6 months. We structure work in clearly defined phases so you can expand, pause, or conclude at natural transition points without lock-in.

Who will we actually be working with?
+

You work directly with senior practitioners who have delivered at enterprise scale, not junior staff supervised remotely. Our founder has personally delivered outcomes at Fortescue, South32, and ASX, and is directly involved in every engagement from scoping through delivery. This is the boutique advantage large firms cannot replicate.

Can a small firm handle our enterprise-scale programme?
+

Our track record speaks for itself. We have delivered 700+ process model migrations for Fortescue, led the data and process workstream for South32's global S/4HANA programme, and built process intelligence capability for the ASX. Where additional resource is needed, we draw on a trusted partner network rather than compromise quality.

How do you differ from Big 4 consulting?
+

We are specialists, not generalists. Our entire practice is built around process intelligence: it is the only thing we do. That depth means faster diagnosis, better outcomes, and no generalist overhead. We are also fully independent, with no platform sales targets, no proprietary methodology to push, and no incentive other than your results.

Get Started

Not ready to commit? Start with a Proof of Value.

Before investing in a software licence or a multi-month programme, we run a focused sprint to show exactly what process mining can reveal in your specific environment, using your own data, on one core process, in 4 to 6 weeks.

It is the lowest-risk way to answer the question your leadership team is really asking: is this worth it for us?

Book a Discovery Call
Duration
4 to 6 weeks
Scope
One core process within your enterprise system: procure-to-pay, order-to-cash, hire-to-retire, or the area of highest concern
Commitment
No software licence required and no extended engagement lock-in. We use our own tooling for the duration of the sprint.
Who we work with
Your data, process improvement, and operational teams, gaining process insights together and building internal understanding along the way.
What you get
Clear evidence of process mining value in your specific context, with a plain-language recommendation on readiness for digital transformation.
If you decide to proceed
All data transfers seamlessly to your own platform tenancy if you choose to invest in a process mining tool. Nothing is lost.
Contact

Let's talk about your operations

Ready to transform your operational processes? We'd love to discuss how Keystone Intelligence can help your organisation uncover inefficiencies and achieve measurable improvements.

Email
[email protected]
Office
Level 25, 108 St Georges Terrace
Perth WA 6000, Australia

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